A personalised service for everyone.
We support service users by helping them to maintain their independence and enhance their quality of life. Our focus is on promoting control through professional, qualified, and reliable care in the comfort of their own home.
By working closely with the service user and their family, we can deliver personalised care at the highest standard possible. We also work closely with other healthcare professionals to ensure that the service user’s needs are always our number one priority.
Our Aims and Objectives
Our aim at Haverhill Community Care is to help our service users thrive and enjoy life despite their changing health and social needs. We achieve this by providing a personalised and innovative care package for every person we serve. Our services are perfect for:
- People who are elderly and/or frail
- Adults with complex and long-term conditions
- Adults requiring palliative and end-of-life care
- Adults requiring additional support during convalescence following an injury, illness, or period of hospitalisation
- Adults with a learning disability
- Adults with physical disabilities
- Adults living with dementia
To help us achieve this aim and provide the highest quality of care possible, we ensure that all of our caregivers strive to fulfil the following objectives:
- Creating an environment that encourages personal development, happiness, and independence.
- Respecting each service user’s right to confidentiality by securing consent before sharing information with others.
- Obtaining informed consent from the service user for all aspects of their care.
- Doing everything possible to ensure a positive experience for every service user that is specific to their needs and wishes.
- Protecting physical privacy and dignity through careful planning and communication.
- Providing service users and their families with regular opportunities to express views and concerns.
- Ensuring that any complaints and feedback are listened to and resolved as soon as possible.
- Continuously seeking ways of understanding service users who struggle to express themselves. If necessary, seeking additional input from other healthcare professionals.
- Supporting service users to develop their social, vocational, and recreational skills.
- Respecting each service user’s cultural, ethnic, and sexual identity.
- Putting the service user’s health, welfare, and safety first at all times.
- Monitoring and reviewing our service regularly to ensure high-quality standards are being maintained and improved.
- Ensuring all staff are care certificated and QCF trained as well as providing ongoing training to maintain required standards and competencies.